- The client required to integrate OneHSBC cards processing system with HSBC Brazil local systems which were heavily customized.
- Reengineering of customer service channels (Staff, Internet, Intranet, IVR, VRU, ATM, Branch, call center)
- Enhancements to OneHSBC Installment loan functionality as per Brazil business requirements
- OneHSBC cards systems is an end to end Cards processing system which has functionalities to process Merchant Installment, Revolving loans, Closed-end loans, ATM and Debit products.
- Integrated Account opening system with OneHSBC cards system.
- Dropped redundant functionalities from customer facing channels and redesigned all channels using EAI integration frame work
- Architected solutions for GL and Memo processing systems to integrate with OneHSBC cards.
- Provided high level designs for Merchant acquiring functions to support Brazil specific Installment promotional plans
- Provided solutions to interface credit bureau, Reward Partners, Embossing vendors and direct debit
- Call centers representatives were able to serve customers effectively
- With the improved response times online account opening process Partnered Merchants were able to provide loans to the customers quickly.
- Business was able to setup and roll out promotions without Technology support.